Coordination
Changing what is done based on other people's actions.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Writing
Writing things for co-workers or customers.
Active Listening
Listening to others, not interrupting, and asking good questions.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Negotiation
Bringing people together to solve differences.
Reading Comprehension
Reading work-related information.
Persuasion
Talking people into changing their minds or their behavior.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Service Orientation
Looking for ways to help people.
Speaking
Talking to others.
Management of Personnel Resources
Selecting and managing the best workers for a job.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Time Management
Managing your time and the time of other people.
Chemistry
Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Instructing
Teaching people how to do something.
network.
